DSM has shown true customer commitment in not only delivering what was quoted but also thinking ahead with us along the way and ironing out the wrinkles that came up later on in the engineering process. On top of that you are very fast in replying to our emails and proved to be a flexible engineering partner. There is no question about that. Those were aspects in our initial communications that convinced us to choose DSM over its competitors and placing an order while the details were not worked out yet. And yes, relationship matters if you want to work this flexible and efficient way.

- Small Business Innovative Research (SBIR), USA